Between the Thai Isaan Adventure entity, 423 Moo 20, Sila, Muang Khon Kaen 40000 Khon Kaen, Thailand, holder of the license n ° 54/00032 issued by the Tourist Authority of Thailand, represented by Ms. Tongbantum Niramol, as manager duly authorized for the purposes hereof. The company can be reached by email by clicking on the contact form accessible via the home page of the site. Hereinafter the “Seller” or the “Company”.
And the natural or legal person proceeding to the purchase of products or services of the company, Hereinafter, “the Buyer”, or “the Customer” On the other hand, It has been exposed and agreed as follows:
The Seller is the publisher of products and services of Thai Isaan Adventure exclusively for consumers, marketed through its websites (http://www.thai-isaan-adventure.com). The list and the description of the goods and services proposed by the Company can be consulted on the aforementioned site.
Article 1: Object
These General Conditions of Sale determine the rights and obligations of the parties in connection with the online sale of Products offered by the Seller. These General Terms and Conditions of Sale (GTC) apply to all sales of Products, made through the Company’s websites which are an integral part of the Agreement between the Buyer and the Seller. The Seller reserves the right to modify these at any time by publishing a new version on its website. The applicable GTCs then are those in effect on the date of payment (or the first payment in case of multiple payments) of the order. These General Terms and Conditions are available on the Company’s website at the following address: https://www.thai-isaan-adventure.com/gtc.
The Company also ensures that their acceptance is clear and unreserved by setting up a check box and a validation click. The Customer declares that he / she has read all of these General Terms and Conditions of Sale, and if applicable the Special Conditions of Sale related to a product or service, and accept them without restriction or reservation. The Customer acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs. The Customer declares to be able to legally contract under the laws of France and Thailand or validly represent the natural or legal person for whom he undertakes. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.
Article 2: Price
The prices of the products sold through the Internet sites are indicated in Euros excluding taxes and precisely determined on the product description pages. They are also indicated in euros all taxes included (VAT + other possible taxes) on the order page of the products.
For all products shipped outside the European Union and / or DOM-TOM, the price is calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These rights and sums are not the responsibility of the Seller. They will be the responsibility of the buyer and are his responsibility (declarations, payment to the competent authorities, etc.). The Seller invites the buyer to inquire about these aspects from the relevant local authorities. The Company reserves the right to modify its prices at any time for the future. The telecommunication costs necessary to access the Company’s websites are the responsibility of the Customer. If applicable, also the delivery costs.
Article 3: Conclusion of the contract on line
The Customer must follow a series of steps specific to each Product offered by the Seller to fulfill his order. However, the steps described below are systematic:
➢ Information on the essential characteristics of the Product
➢ Choice of the Product, if any of its options and indication of the essential data of the Customer (identification, address …)
➢ Acceptance of these General Terms of Sale
➢ Verification of the elements of the order and, if necessary, correction of errors
➢ Followed instructions for payment, and payment of products
➢ Delivery of products.
The Customer will receive confirmation by e-mail of the payment of the order, as well as an acknowledgment of receipt of the order confirming it. He will receive a .pdf copy of these general conditions of sale. For delivered products, this delivery will be made to the address indicated by the Customer.
For the purposes of order fulfillment, the Customer undertakes to provide its truthful identification. The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.
Article 4: Products and Services
The essential characteristics of the goods, services and their respective prices are made available to the buyer on the company’s websites. The customer certifies to have received a detail of the expenses of delivery as well as the methods of payment, delivery and execution of the contract. The Seller undertakes to honor the Customer’s order within the limit of the available Products only. Otherwise, the Seller informs the Customer.
This contractual information is presented in detail and in French. In accordance with French law, they are the subject of a summary and a confirmation during the validation of the order. The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The period of validity of the Products’ offer and their prices is specified on the Company’s websites, as well as the minimum duration of the proposed contracts when they relate to a continuous or periodic supply of products or services. Except under special conditions, the rights granted under the present conditions are only to the physical person signing the order (or the person holding the email address communicated). In accordance with the legal provisions regarding compliance and hidden defects, the Seller refunds or exchanges defective products or those that do not correspond to the order.
Reimbursement can be requested in the following manner: Registered Letter with Acknowledgment of Receipt to the following address: Thai Isaan Adventure, 423 Moo 20, Sila, Muang Khon Kaen 40000 Khon Kaen, Thailand. Upon receipt, we will validate the request by email to the customer, with good return to return the items. Upon receipt of these, a check will be made. If this verification includes defects in form (articles, accessories, instructions damaged or missing …), the refund will be partial and in relation to the estimated amount of defects in form. In the event that the verification shows that the items, accessories, instructions are correct, the refund will be complete, with the exception of the return costs. The refund will be made by transfer via Paypal.
Article 5: Retention of title clause
The products remain the property of the Company until full payment of the price.
Article 6: Terms of delivery
In the case of a physical product, the products are delivered to the delivery address that was indicated during the order and the time indicated. This time does not take into account the time of preparation of the order. When the delivery requires an appointment with the Customer, the carrier will contact the Customer. When the Customer orders several products at the same time they may have different delivery times delivered depending on the availability of items.
In case of delay of shipment, the Seller agrees to notify the Customer by mail. In case of late delivery, the Customer has the possibility to resolve the contract. The Seller proceeds to the refund of the product and the expenses “to go”. The Seller provides a telephone point of contact (cost of a local call from a landline) indicated in the order confirmation email to track the order. The Seller recalls that at the moment when the Customer physically possesses the products, the risk of loss or damage of the products is transferred to him. It is the Customer’s responsibility to notify the carrier of any reservations regarding the delivered product.
Article 7: Availability and presentation
Orders will be processed within the limits of our available stocks or subject to stocks available from our suppliers. In case of unavailability of an article for a period exceeding 10 working days, you will be immediately notified of the foreseeable delivery times and the order of this article can be canceled on simple request. The Customer may then request a credit for the amount of the item.
Article 8: Payment
Payment is due immediately upon order, including pre-order products. The Customer can pay by credit card or Paypal. Cards issued must be international bank cards (Mastercard or Visa). Secure online payment by credit card or Paypal is made by our payment provider. The transmitted information is encrypted in the state of the art and can not be read during transport on the network. Once the payment has been initiated by the Customer, the transaction is immediately debited after verifying the information. The commitment to pay given by card or Paypal is irrevocable. By giving his bank details at the time of the sale, the Customer authorizes the Seller to debit his card with the amount relating to the price indicated. The Customer confirms that he is the legal owner of the card or Paypal account to debit and that he is legally entitled to use it. In case of error, or inability to debit the card or Paypal account, the Sale is immediately resolved automatically and the order canceled.
Article 9: Retraction
The consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or to pay penalties, except, if necessary, the cost of return. “The period mentioned in the preceding paragraph runs from the receipt for goods or the acceptance of the offer for the provision of services”. The right of withdrawal can be exercised by contacting the Company by registered letter with acknowledgment of receipt to the following address: Thai Isaan Adventure, 423 Moo 20, Sila, Muang Khon Kaen 40000 Khon Kaen, Thailand. We inform the Customers that this right of withdrawal can not be exercised for the sales of Stays and Tours Moto Thai Isaan Adventure, as well as for the Stages of Muay-Thai. In case of exercise of the right of withdrawal within the aforementioned period, only the price of the product (s) purchased and the shipping costs will be refunded, the return costs will be borne by the Customer. Product returns are to be made in their original condition and complete (packaging, accessories, instructions …) so that they can be remarketed in new condition; if possible, they must be accompanied by a copy of the proof of purchase. In accordance with the legal provisions, you will find below the standard form of withdrawal to be sent to the following address: Thai Isaan Adventure, 423 Moo 20, Sila, Muang Khon Kaen 40000 Khon Kaen, Thailand. Refund procedure: Upon receipt of the items, a check will be made. If this verification includes defects in form (articles, accessories, instructions damaged or missing …), the refund will be partial and in relation to the estimated amount of defects in form. In the event that the verification shows that the items, accessories, instructions are correct, the refund will be complete, with the exception of the return costs.
Article 10 : Garanties
Conformément à la loi, le Vendeur assume deux garanties : de conformité et relative aux vices cachés des produits. Le Vendeur rembourse l’acheteur ou échange les produits apparemment défectueux ou ne correspondant pas à la commande effectuée. La demande de remboursement doit s’effectuer par lettre Recommandée avec Accusé de Réception à l’adresse suivante : Thai Isaan Adventure, 423 Moo 20, Sila, Muang Khon Kaen 40000 Khon Kaen, Thailand. Le Vendeur rappelle que le consommateur : – dispose d’un délai de 2 ans à compter de la délivrance du bien pour agir auprès du Vendeur – qu’il peut choisir entre le remplacement et la réparation du bien sous réserve des conditions prévues par l’art. apparemment défectueux ou ne correspondant – qu’il est dispensé d’apporter la preuve l’existence du défaut de conformité du bien durant les six mois suivant la délivrance du bien. – que, sauf biens d’occasion, ce délai sera porté à 24 mois à compter du 18 mars 2016 – que le consommateur peut également faire valoir la garantie contre les vices cachés de la chose vendue, dans cette hypothèse, il peut choisir entre la résolution de la vente ou une réduction du prix de vente.
Article 11: Claims
If applicable, the Purchaser may submit any complaint by contacting the company by Registered Receipt with the following address: Thai Isaan Adventure, 423 Moo 20, Sila, Muang Khon Kaen 40000 Khon Kaen, Thailand.
Article 12: Intellectual property rights
Trademarks, domain names, products, software, images, videos, texts or more generally any object of intellectual property rights are and remain the exclusive property of the seller. No assignment of intellectual property rights is carried out through these GTC. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.
Article 13: Force majeure
The performance of the seller’s obligations hereunder shall be suspended in the event of the occurrence of a fortuitous event or force majeure that would prevent its execution. The seller will notify the customer of the occurrence of such an event as soon as possible.
Article 14: End of the Contract
The contract ceases immediately after a retractation or a voluntary action or not of the client during his stay to put an end to the pursuit of it. The seller may at any time stop the stay of a customer or customers in case of health problems or accident of one of them (customer) and those who accompany him if necessary. The stay of the seller will be terminated in case of moral problems or decency, disrespectful attitude to the local population, its traditions, culture and religion. Any stay ending voluntarily or involuntarily by the customer, accident, illness, personal problem, family or professional will not be subject to any refund. Thai Isaan Adventure insures its vehicles against any damage when renting or lending one of them. The orders of stay obligatorily require the protection of an insurance envisaging the total assumption of responsibility of the customer in the event of an accident, and this until his repatriation in the country of his choice. a passport and a valid visa. It may be requested a deposit in currency, by transfer or secure payment. The order of a stay by the customer by any means of payment commits the customer to have read the general conditions of sale.
Article 15: Protection of personal data
In accordance with the Data Protection Act, you have the right to query, access, modify, oppose and rectify your personal data. By adhering to these general conditions of sale, you agree that we collect and use this data for the realization of this contract. By entering your email address on one of the sites of our network, you will receive emails containing information and promotional offers concerning products published by the Company and its partners. You can unsubscribe at any time. Just click on the link at the end of our emails or contact the controller (the Company) by registered letter with acknowledgment of receipt to the following address: Thai Isaan Adventure, 423 Moo 20, Sila , Muang Khon Kaen 40000 Khon Kaen, Thailand. We carry out on all our sites a follow-up of the frequentation.
Article 16 Limitation of Liability
It is stipulated a limit of liability of the Seller for the performance of the service to the amount paid by the Buyer at the conclusion of the sale.
Article 17: Applicable Law
All the clauses contained in these general conditions of sale, as well as all the operations of purchase and sale which are referred to there, will be subject to Thai law.